What does TrustWatch actually do?

You import a statement from your attorney trust (IOLTA) and operating accounts — a CSV or OFX/QFX exported from your bank or your existing software — and TrustWatch runs automated detection rules against your transactions. It surfaces potential issues — like possible commingling, vendor disbursements with no linked client matter, fee withdrawals without an invoice, unreconciled balances, or oversized transfers — and shows them as alerts with the relevant bar-rule citation for your review. It's a monitoring and notification layer, not a system of record. (Direct read-only bank feeds are rolling out next.)

Law firms and legal professionals who hold client funds in trust — solo practitioners, small and mid-size firms, and anyone responsible for IOLTA compliance. It's built to sit alongside whatever you already use (Clio, QuickBooks Online, or even a spreadsheet) rather than replace it.

Is it a substitute for my trust accounting or my bar obligations?

No. TrustWatch is an informational monitoring tool, not accounting, legal, financial, tax, or fiduciary advice, and it is not a bank. It doesn't reconcile your books for you, doesn't file anything with any bar or regulator, and doesn't decide whether a transaction is a violation. Your firm remains solely responsible for its trust-accounting records, reconciliations, and all bar and compliance obligations. We help you catch things early — the attorney reviews and acts.

How is my bank data accessed and secured?

Today you stay in control: you export a statement (CSV or OFX/QFX) from your own bank and upload it to TrustWatch. We never receive your banking login or password and have no ability to move funds. Data is encrypted in transit, and your firm's data is scoped so you only ever see your own. Direct read-only bank feeds — via a regulated connectivity provider, where you authorize the provider and not TrustWatch — are rolling out next.

Can TrustWatch move money or change my books?

No. TrustWatch only reads the statement data you import to monitor it. It cannot initiate transfers, pay vendors, or post journal entries, and it writes nothing back to your bank or your accounting system.

What do the detection rules check?

At launch there are rules for commingling (operating or personal expenses paid from trust), vendor pulls from trust with no linked client matter, fee withdrawals without a corresponding invoice, unreconciled balances past your state's reconciliation period, oversized transfers above a threshold you configure, and balances below a floor you set. Admins can tune the thresholds, and new settings apply on your next analysis run.

Which states' rules does it cover?

TrustWatch ships with a bar-rule library covering a set of states — including reconciliation periods, commingling rules, and reporting requirements — and shows the matching citation on each alert based on your firm's jurisdiction. We add and update jurisdictions over time; set your state in your firm profile and the relevant rules apply.

How do alerts reach me?

By email. You can choose immediate emails for critical alerts and a periodic digest for warnings in your notification settings. Everything is also visible in the app, where you can expand an alert to see what was detected, the affected transaction, the recommended action, the rule citation, and the full review history.

Can I try it before importing my real statement?

Yes. There's a demo mode that loads realistic sample transactions — including intentional violations — so you can see exactly how detection, alerts, and reconciliation work before using real data. When you're ready, you import a statement (CSV or OFX/QFX) from your own trust and operating accounts and run the same analysis on your real numbers.

What does it cost, and is there a trial?

The base plan is $49/month and includes up to 3 attorneys, with each additional attorney at $19/month. It starts with a 14-day free trial, and no credit card is required to begin the trial. You can compare that to full practice-management suites that charge per user and require a full migration — TrustWatch adds just the monitoring layer alongside your existing stack.

How do I cancel, and what happens to my data?

You can cancel anytime from your billing settings (managed through Stripe) or by emailing support@trustwatch.app; cancellation takes effect at the end of your current billing period. You can disconnect any linked account at any time, after which we stop pulling new data from it. You can export your audit trail before you go, and we retain or delete data as described in our Privacy Policy.

TrustWatch Terms of Service

Effective date: 2026-06-02

Last updated: 2026-06-02

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," "Firm," or "User") and Martello Systems LLC ("Martello Systems," "Company," "we," "us," or "our"), the operator of TrustWatch, available at trustwatch.app and related subdomains, applications, and services (collectively, the "Service").

Please read these Terms carefully. Section 5 (Informational Service / No Professional Advice), Section 6 (Accuracy of Monitoring & Firm Responsibility), Section 11 (Disclaimers of Warranties), Section 12 (Limitation of Liability), and Section 16 (Governing Law & Dispute Resolution, including a binding arbitration provision and class-action waiver) are especially important and affect your legal rights.

1. Agreement to Terms

By accessing or using the Service, creating an account, starting a free trial, or clicking to accept these Terms, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference. If you do not agree, you must not access or use the Service.

If you are using the Service on behalf of a law firm, partnership, or other entity, you represent that you have authority to bind that entity to these Terms, and "you" refers to both you individually and that entity.

We may update these Terms from time to time as described in Section 15. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

2. Description of Service

TrustWatch is a software-as-a-service tool that helps law firms and legal professionals monitor and organize information about their attorney trust accounts (including IOLTA accounts) and operating accounts. The Service may, among other things:

Connect, on a read-only basis, to financial accounts you authorize through our third-party data provider (Plaid Inc.) and retrieve account metadata, balances, and transaction records;
Run automated detection rules against your transaction data to surface potential anomalies — such as possible commingling, vendor disbursements without a linked client matter, fee withdrawals without a corresponding invoice, unreconciled balances past a deadline, or transfers exceeding a configured threshold;
Display alerts, severity indicators, bar-rule citations, and a three-way reconciliation view for your independent review;
Send you notifications (by email) about alerts and account activity, and retain an audit trail of alerts and your resolutions.

The Service is an informational monitoring and organization tool only. It does not move, hold, or have the ability to move money; it is not a bank; it does not post entries to your books; it does not file reports with any bar, court, or regulatory authority; it does not reconcile your books for you; and it does not make compliance determinations on your behalf. See Sections 5 and 6.

We may add, modify, suspend, or discontinue features at any time. The features available to you may depend on your subscription plan.

3. Eligibility & Accounts

Eligibility. You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for business use by licensed legal professionals and their firms in the United States, and is not directed to consumers or to children.
Account registration. To use most features, you must create an account and provide accurate, current, and complete information. You agree to keep your account information up to date.
Account security. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You agree to notify us promptly at support@trustwatch.app if you suspect unauthorized use of your account.
Authorized users and seats. You are responsible for the actions of anyone you authorize to access your firm's account, including attorneys, staff, and viewers you invite. You must ensure each user is authorized to access the data available within your account.
Right to connect accounts. You represent and warrant that you have the legal right and authority to connect each financial account you link to the Service and to authorize the retrieval of its data.
Accuracy of your data. You are responsible for the accuracy of the firm details, jurisdiction, rule thresholds, client-matter linkages, and other information you enter or configure. The Service's alerts and outputs depend on the accuracy of what you provide.

4. Subscriptions, Billing & Trials

Free trial. We may offer a 14-day free trial, and we may begin the trial without requiring a payment card. Unless you cancel before the trial ends or decline to subscribe, your subscription will begin and your payment method will be charged the applicable fee. Trial eligibility may be limited to new users and to one trial per firm.
Subscriptions and auto-renewal. Paid subscriptions are billed on a recurring monthly basis unless otherwise stated at the point of purchase. The base plan covers a set number of attorney seats, and additional active members or pending invites add a per-seat fee as disclosed at purchase. Your subscription automatically renews at the end of each billing cycle, and your payment method will be charged the then-current fee, until you cancel.
Payment processing via Stripe. All payments are processed by our third-party payment processor, Stripe, Inc. By providing a payment method, you authorize us and Stripe to charge that method for all fees due. We do not store your full payment card numbers; see our Privacy Policy.
Pricing and taxes. Prices are stated in U.S. dollars and exclusive of applicable taxes unless stated otherwise. We may change our prices, and we will provide notice of price changes before they take effect, typically applying at your next renewal. You are responsible for any applicable taxes.
Cancellation. You may cancel at any time through your billing settings (managed via Stripe) or by contacting support@trustwatch.app. Cancellation takes effect at the end of your then-current billing cycle. You retain access to paid features until the end of the period you have already paid for.
No refunds for partial periods. Except where required by applicable law, all fees are non-refundable, and we do not provide refunds or credits for partial billing periods, partial months, unused time, unused seats, or features not used. Cancelling stops future charges but does not refund the current period.
Failed payments. If a charge fails, we may retry the charge and may suspend or terminate your access to paid features until payment is successfully processed.

5. Informational Service / No Professional Advice

IMPORTANT — PLEASE READ CAREFULLY. TrustWatch is an informational trust-accounting monitoring and notification tool. It is NOT a law firm, NOT an accounting firm, NOT a bank, NOT a regulator or bar authority, and NOT a substitute for your firm's own trust-accounting controls, recordkeeping, reconciliation, or bar obligations. Nothing in the Service constitutes legal, accounting, financial, tax, compliance, or fiduciary advice, and using the Service does not create an attorney-client, accountant-client, or fiduciary relationship between you and Martello Systems LLC.

Alerts, flags, severity levels, scores, bar-rule citations, reconciliation figures, and other outputs are automated and are derived from data accessed through third-party sources. They may be incomplete, delayed, inaccurate, over-inclusive, under-inclusive, or inapplicable to your specific facts. Trust-accounting rules and bar requirements change frequently and vary by state, account type, and circumstance.

The Service does not determine whether any transaction is a violation, whether your trust account is compliant, or whether any balance is correct. You must independently review every flagged item, verify your own trust-accounting records, perform your own reconciliations, and confirm your obligations directly with the applicable bar rules, regulators, and a qualified attorney or accountant where appropriate. Do not rely on the Service as your sole source of compliance information or as a system of record.

A flag (or the absence of a flag) is an aid to help you organize your own review — it does not guarantee that you are in compliance, that an issue exists or does not exist, or that any figure shown is correct.

6. Accuracy of Monitoring & Firm Responsibility

No guarantee of detection, accuracy, or completeness. We make reasonable efforts to provide useful monitoring, but we do not warrant that the Service will detect all anomalies, commingling, violations, errors, or irregularities, or that any alert, balance, citation, reconciliation figure, or other output is accurate, current, complete, or applicable to your circumstances.
Dependence on third-party bank data. The Service relies on account and transaction data accessed through Plaid and your financial institutions. That data may be delayed, incomplete, mis-categorized, temporarily unavailable, or inaccurate, and connections may break or require re-authentication. A result reflects only the data available to us at the time and does not confirm or refute the actual state of your account.
You remain solely responsible. You — not TrustWatch — are solely responsible for your firm's trust-accounting practices, books and records, three-way reconciliations, client-fund safekeeping, and all compliance, recordkeeping, and reporting obligations under the rules of professional conduct and the requirements of every bar and regulator that applies to you and your firm.
No liability for compliance outcomes. To the maximum extent permitted by law, TrustWatch and Martello Systems LLC are not responsible or liable for any bar complaints, disciplinary actions, suspensions, fines, penalties, losses of client funds, accounting errors, missed or incorrect deadlines, undetected anomalies, false positives, lost revenue, or other consequences arising from your trust-accounting activity, from reliance on the Service, or from any inaccuracy, omission, delay, or unavailability of data in the Service.
Notify us of errors. If you believe any data or output in the Service is incorrect, please tell us at support@trustwatch.app. We may correct it but are under no obligation to do so and assume no liability for any error.

7. Acceptable Use

You agree not to, and not to permit anyone else to:

Use the Service for any unlawful, fraudulent, or deceptive purpose, or in violation of any applicable law, rule, or professional obligation;
Access, attempt to access, or connect any financial account or data you are not authorized to access;
Access, scrape, harvest, or copy the Service's data, rule library, or content except as expressly permitted, or use automated means without our written permission;
Reverse engineer, decompile, or attempt to derive the source code of the Service, except where such restriction is prohibited by law;
Interfere with, disrupt, overload, or attempt to gain unauthorized access to the Service, its security, or other firms' accounts;
Introduce malware or engage in any denial-of-service or similar activity;
Resell, sublicense, rent, or otherwise commercially exploit the Service or its rule library without our written permission;
Submit false, misleading, or infringing information, or information you do not have the right to submit.

We may investigate and take appropriate action, including suspending or terminating accounts, for any suspected violation.

8. Third-Party Services

The Service interoperates with or relies on third-party services to function, including Plaid Inc. (financial-account connectivity and data), our payment processor (Stripe, Inc.), our email provider (Resend), and our hosting and infrastructure providers. We do not control and are not responsible for the availability, accuracy, content, or practices of any third-party service. Your use of those services may be subject to their own terms and privacy policies, including, for financial-account connectivity, Plaid's end-user terms and privacy policy. References to or integrations with third parties do not imply endorsement or affiliation, and we are not affiliated with, sponsored by, or endorsed by any bar, court, or government authority.

9. Email Communications Consent

Service communications. By creating an account, you consent to receive transactional and account-related communications from us by email, including billing notices, security alerts, trust-account alerts and digests, team invitations, and changes to the Service or these Terms.
Notification preferences. You may adjust certain notification preferences (such as immediate critical-alert emails and the warning digest) in your account settings. You may opt out of non-essential email through the unsubscribe link, though we may still send essential transactional messages about your account, security, and billing.

10. Intellectual Property

Our rights. The Service, including its software, design, text, graphics, logos, the TrustWatch name and brand, its detection rules, and its bar-rule library (excluding your own data), is owned by Martello Systems LLC or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your firm's internal business purposes during your subscription, subject to these Terms.
Your data. You retain ownership of the firm, account, transaction, matter, and alert-resolution data associated with your account ("Your Data"). You grant us a worldwide, non-exclusive license to host, process, display, and use Your Data as necessary to provide, secure, and improve the Service, to send the communications you have authorized, and as described in our Privacy Policy. You represent that you have the rights necessary to submit and connect Your Data.
Feedback. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free license to use it without restriction or obligation to you.

11. Disclaimers of Warranties

THE SERVICE AND ALL CONTENT, DATA, ALERTS, FLAGS, CITATIONS, RECONCILIATION FIGURES, AND NOTIFICATIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

To the maximum extent permitted by applicable law, we disclaim all warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Without limiting the foregoing, we do not warrant that: the Service or any data within it is accurate, current, complete, reliable, or applicable to your situation; the Service will detect all anomalies, commingling, violations, or irregularities; the Service will be uninterrupted, timely, secure, or error-free; any notification will be delivered, delivered on time, or received by you; any alert, citation, or reconciliation figure is accurate or up to date; or the Service will meet your requirements or achieve any particular compliance result. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL MARTELLO SYSTEMS LLC, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, CLIENT FUNDS, OR FOR ANY BAR COMPLAINTS, DISCIPLINARY ACTIONS, FINES, OR PENALTIES, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT OF FEES YOU ACTUALLY PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) US$100. These limitations form an essential basis of the bargain between you and us. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You agree to defend, indemnify, and hold harmless Martello Systems LLC and its owners, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Data or any account, information, or matter you connect or submit; (c) your trust-accounting practices and your compliance or non-compliance with any law, bar rule, or professional obligation; (d) your violation of these Terms or any law or third-party right; or (e) any communications you authorized us to send.

14. Termination

By you. You may stop using the Service and cancel your subscription at any time as described in Section 4, and you may disconnect any linked account at any time.
By us. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms, if required by law, to protect the Service or other users, or for any other reason in our discretion.
Effect of termination. Upon termination, your right to use the Service ends. We may delete Your Data after a reasonable period in accordance with our Privacy Policy and applicable law; you are responsible for exporting any data (such as your audit trail) you wish to keep before termination. Sections that by their nature should survive — including 5, 6, 10, 11, 12, 13, 16, and 17 — survive termination.

15. Changes to Terms

We may modify these Terms from time to time. When we make material changes, we will update the "Last updated" date and may provide additional notice. Changes are effective when posted unless stated otherwise. Your continued use after changes take effect constitutes acceptance. If you do not agree, you must stop using the Service and cancel your subscription.

16. Governing Law & Dispute Resolution

Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Utah and applicable U.S. federal law, without regard to conflict-of-laws principles.
Informal resolution first. Before filing any claim, you agree to first contact us at support@trustwatch.app and attempt in good faith to resolve the dispute informally for at least 30 days.
Binding arbitration. If we cannot resolve a dispute informally, you and we agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by a recognized arbitration provider under its applicable rules, rather than in court, except as provided below. Judgment on the award may be entered in any court of competent jurisdiction.
Class-action waiver. You and we agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
Exceptions. Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief to protect its intellectual property or confidential information.
Opt-out of arbitration. You may opt out of this arbitration agreement by sending written notice to support@trustwatch.app within 30 days of first accepting these Terms.
Time to file. To the extent permitted by law, any claim must be brought within one (1) year after it arises, or it is permanently barred.

17. Contact

If you have questions about these Terms or the Service, contact Martello Systems LLC — TrustWatch, at support@trustwatch.app (trustwatch.app).